Last updated: 30 August 2026
We ship to addresses in the United States only. All parcels are dispatched from Germany.
Orders are processed within 1 to 3 business days of payment. Business days are Monday to Friday, excluding German public holidays. Orders placed on weekends or holidays are processed on the next business day.
Estimated delivery is 10 to 20 business days after dispatch.
Delivery times are estimates, not guarantees. Customs processing, carrier delays, weather and peak seasons can extend them.
Shipping costs are calculated automatically at checkout based on your delivery address and the size of your order. The exact amount is shown to you before you submit your order.
You will receive a tracking number by email as soon as your order ships. Tracking for international shipments can take a few days to update and may show limited information while the parcel is in transit.
Your order is shipped from Germany and is treated as an import into the United States.
Unless the checkout explicitly states that duties are prepaid, all US import duties, tariffs, brokerage fees and taxes are the responsibility of the recipient and are collected by the carrier or the customs authorities on delivery. These charges are not included in the price you pay us and we have no control over them. Please check the current US import rules before ordering, as duty thresholds and tariff rates change.
Refusing to pay import charges may result in the parcel being returned or destroyed. If a parcel is returned to us for this reason, we will refund the value of the goods less the original and return shipping costs.
Please check your shipping address carefully at checkout. We cannot change the address once the parcel has been dispatched. Parcels returned to us due to an incorrect or incomplete address can be resent at your cost.
If your parcel has not arrived 30 days after dispatch, contact us at ecombennet210@gmail.com and we will open an enquiry with the carrier.
Please report visible transport damage to us within 7 days of delivery, with photographs of the item and the packaging. Your statutory rights are not affected.
Questions about a shipment: ecombennet210@gmail.com
